Shipping Policy – qpHealthcare Store
qpHealthcare Store supplies medical equipment, diagnostic devices, hospital consumables, personal protective equipment (PPE) and healthcare products to customers in Nigeria and eligible international destinations.
This policy explains our delivery arrangements, shipping charges, estimated delivery times and procedures for handling shipping issues.
- Delivery Locations
We deliver across Nigeria and accept international orders for eligible products and destinations, subject to product availability, shipping restrictions and applicable regulations.
Delivery arrangements may vary according to product weight, dimensions, supplier location and destination. - Order Processing and Delivery Times
Delivery timelines depend on product availability, payment confirmation, supplier location and destination.
In-stock items: Delivery estimates depend on availability, dispatch arrangements and destination. Please contact us to confirm the expected delivery date.
Items requiring sourcing: Delivery may typically take up to 21 working days.
Furniture and heavy or bulky equipment: Individual delivery arrangements and quotations apply.
International orders: Delivery may take longer due to international transit, customs clearance and destination requirements.
Working days exclude weekends and applicable public holidays. Delivery estimates are not guaranteed unless expressly confirmed in writing. - Shipping Charges Within Nigeria
Our intended shipping rates are:
Lightweight Parcel: ₦6,000 for the first item and ₦3,000 for each additional item in the same shipping class.
Standard Parcel: ₦7,000 for the first item and ₦3,500 for each additional item in the same shipping class.
Heavy Equipment: Delivery quotation required.
Special Handling: Delivery quotation required.
Shipping charges depend on the product, quantity, destination and delivery requirements. Any special delivery charges will be communicated before the order is confirmed.
Note: The rates above should be published only after confirming that they match the shipping charges actually calculated by our checkout. - International Shipping
International orders are subject to destination coverage, product eligibility, carrier availability and applicable import regulations.
Where available, shipping charges for eligible lightweight and standard parcels may be calculated at checkout. Heavy equipment, bulky products and specialised shipments may require individual quotations.
Customs duties, import taxes, brokerage fees and other destination charges will be allocated according to applicable law and the shipping terms communicated before the order is confirmed.
Customers should check applicable import requirements before ordering. - Order Confirmation and Tracking
Please provide an accurate delivery address, telephone number and email address when placing an order.
Where tracking is available, tracking information will be provided when supplied by the carrier or shipping partner.
Customers should ensure someone is available to receive the shipment where necessary. - Delayed, Damaged or Incorrect Deliveries
If your order is delayed, damaged, incomplete or different from what you ordered, contact us promptly.
Please provide your order number, a description of the issue and photographs of the product or packaging where appropriate.
We will investigate and explain the appropriate next steps, subject to applicable consumer-protection laws. - Incorrect Delivery Information
Customers are responsible for providing accurate delivery details.
Additional delivery charges may apply to redelivery or redirection where permitted by law and disclosed in advance.
Please contact us promptly if your delivery details need to be corrected. - Contact Us
Business: qpHealthcare Store
Website: qphealthcarestore.com
Email: hello@qphealthcaretech.com
Telephone: +234 704 599 7119
For shipping quotations, international orders or delivery enquiries, please contact our team.