Privacy Policy
qpHealthcare Store respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit qphealthcarestore.com, create an account, place an order or contact us.
1. Information We Collect
Depending on how you use our website, we may collect:
-Name and contact information.
-Billing and delivery addresses.
-Email address and telephone number.
-Order history and purchased products.
-Account login information.
-Messages and enquiries sent to us.
-Information required to process orders, payments, deliveries and returns.
-Technical information, such as browser and device details, where collected by our website or service providers.
Please do not submit medical records or sensitive health information unless it is necessary for a specific service and we have provided an appropriate way to submit it.
2. How We Use Your Information
We may use personal information to:
-Process and fulfil orders.
-Arrange delivery and shipping.
-Confirm payments and manage refunds.
-Respond to customer enquiries.
-Manage accounts and customer service.
-Handle returns, exchanges and complaints.
-Maintain website security and prevent fraud.
-Comply with legal and regulatory obligations.
-Improve our website and services.
-Send marketing communications where permitted and, where required, with your consent.
You may opt out of marketing communications where applicable. This will not prevent us from sending necessary messages about existing orders or accounts.
3. Payments
Payments may be processed by third-party payment providers.
Where payment services are provided by a third party, that provider may process payment information under its own privacy and security practices.
qpHealthcare Store does not intend to collect or store complete payment-card security credentials through ordinary website forms.
4. Cookies and Website Technologies
Our website and its plugins may use cookies or similar technologies to support shopping-cart functions, account access, security, preferences and website performance.
Third-party services may also use cookies or similar technologies according to their own policies.
You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
5. Sharing Personal Information
We may share necessary information with service providers involved in operating our store, including:
-Payment processors.
-Delivery and logistics providers.
-Website hosting and technical service providers.
-Customer support and website functionality providers.
-Professional advisers or public authorities where legally required.
We do not authorise service providers to use personal information for purposes unrelated to their services to us, subject to their applicable terms and legal obligations.
We do not sell customers’ personal information as a business practice.
6. International Data Transfers
Some service providers may process or store information outside Nigeria.
Where personal information is transferred internationally, we will take steps required by applicable data-protection law to ensure appropriate safeguards are in place.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, managing accounts, handling disputes, meeting recordkeeping requirements and complying with applicable law.
Retention periods may vary depending on the type of information and legal obligations.
8. Data Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should protect their account credentials and contact us if they suspect unauthorised access to their accounts.
9. Your Privacy Rights
Depending on applicable law, you may have rights to:
-Request access to your personal information.
-Request correction of inaccurate information.
-Request deletion of information where legally permitted.
-Object to or restrict certain processing.
-Withdraw consent where processing is based on consent.
-Lodge a complaint with a relevant data-protection authority.
Some information must be retained where required by law or necessary for legitimate legal purposes.
10. Third-Party Websites
Our website may contain links to external websites or services.
We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing personal information.
11. Children’s Privacy
Our online store is intended for people who can legally make purchases or act through an authorised representative.
We do not knowingly collect children’s personal information unnecessarily. Where information about a child is involved, it should be handled in accordance with applicable law.
12. Changes to This Policy
We may update this Privacy Policy when our business practices, website services or legal obligations change.
The revised version will be published on this page with an updated revision date.
13. Contact Us
For privacy enquiries or requests concerning personal information, contact:
Business: qpHealthcare Store
Website: qphealthcarestore.com
Email: hello@qphealthcaretech.com
Telephone: +234 704 599 7119